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Chem SourcesÒ Refund & Exchange Policies
Printed / Hardbound Subscriptions
Returns on printed hardbound directories may be accepted for full refund if product is returned unopened within original sealing. Product must be returned postage paid within 15 days of receipt for full refund. If a directory is found defective, such as missing pages or faulty binding, we will exchange the product if returned within 60 days of purchase. NO Refunds are issued after directories have been opened and used.*
CDROM products may be exchanged if found defective within the active time period of the subscription. This does not apply if CD has been obviously abused by breakage, scratching or by not taking reasonable care of the product. Refunds will only be issued if a software or computer incompatibility issue arises that cannot be resolved within 30 days of receipt of CD product. Customers are encouraged to download a free demo version of the software before purchasing. NO Refunds are issued after CD is installed and operating.*
Chemical Sources International, Inc. has a general NO REFUND policy for all processed Online subscriptions.* Customers are encouraged to logon to our search engine as a GUEST athttp://db.chemsources.com/csi/guest.html to perform searches free-of-charge before paying for a subscription. You will then be provided access to the complete chemical listing and will find the number of suppliers by country for each record. Supplier information and further chemical information is available only after an account is purchased.
* Due to the content of the information found in Chem SourcesÒ , we cannot issue refunds after data is accessed and information obtained. Subscribers have the ability to competitively price products. Procuring a single chemical through a new supplier found in our data can produce savings that far surpasses the cost of a subscription price.